Mailbox Collections - Return Policy

Returns may be made within the first 10 days of receipt of merchandise. Shipping and handling charges will not be refunded. It is the customer’s responsibility to pay shipping to return merchandise. Returns are subject to a 15% restocking fee. Whitehall Products, Salsbury Mailboxes, Good Directions Products are subject to a restocking fee unless there is a manufacturer's defect. This is the policy of the individual manufacturers and is not something we have control over. Bluegrass Woods products cannot be returned unless there is a defect in production of the mailbox. Items must be returned in new, unused, and re-saleable condition - the original shipping material must accompany the mailbox. If a product is received and it is un-saleable - a refund will not be made. All returned items will be inspected prior to issuing credit. Original shipping costs will be deducted from refund amount for all returns with the exception of items received defective or damaged. Customized orders cannot be returned due to their uniqueness.

No returns for the following: All Custom Orders or Personalized Orders unless there is a manufacturers defect. Once production has begun on your custom item - it is non-refundable. It is the customer’s responsibility to confirm specifics on any mailbox or house sign order prior to ordering.

Report damaged goods or discrepancies to Mailbox Collections, Etc. immediately upon receipt. Damaged items will be replaced as soon as possible.